The American Veterinary Medical Association (AVMA) defines the human-animal bond as
“…a mutually beneficial and dynamic relationship between people and animals that is influenced by
behaviors considered essential to the health and well-being of both. The bond includes, but is not
limited to, the emotional, psychological, and physical interactions of people, animals, and the
environment”.Your bond with your pets is what drives us here at The City Vet Clinic. Our job is not only to make sure
that your pet is happy, comfortable, and healthy but also to protect, encourage, prolong, and strengthen
your bond with them by promoting their health and well-being. The same goes with the relationships
with you which are not just one-sided but become an integral part of our lives here at The City Vet
It’s no surprise that when you see an animal like a puppy or a kitten you smile. Animals can bring us
happiness just by being themselves. They are also great companions and help with your physical health.
They are supportive, caring, and always ready to cuddle or play. It is that unique bond between pets and
pet owners that make our lives fulfilling.As your veterinary care provider, we want to continue that bond by providing a good relationship
directly with you; our client. Whether you are a new pet owner or a new client visiting our practice, we
want you to feel and experience what The City Vet Clinic has to offer. We want you to know that you
are a valued partner, just like how you consider and feel towards your furry friends. We want to build
that trust and to have a lifelong commitment with each other. Your trust makes us feel good about the
work that we do. We knew that creating a great service means nothing, unless we back it up with great
client experience; as our focus since day one circumvents with client satisfaction. From the moment you
make that first phone call, the time you enter our practice, and until you leave, we want to ensure that
the service you are expecting from a veterinary clinic is conveyed and felt. We take pride in delivering
top-notched customer service, with a state-of-the-art facility, and with good and presentable practice as
a whole. We are consistent with our methods in providing up-to-date information, we have the
mechanism to listen, encourage and engage our clients in the best possible way to pre-emptively solve problems.
Research shows that pet owners consider relationship issues an important factor in selecting their
veterinary care providers. We are aware that you are interested in building relationships with
veterinarians who are interested more in your pet’s well-being, have excellent medical knowledge, and
explain things thoroughly. And this is where The City Vet Clinic stands out. Wherever you are, we can
help you maximize that relationship, as we build lasting connections with you and your pets to keep
them happy and healthy so that you can have them by your side and in your lap as long as possible.

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